All of our products have been tested on sensitive skin and are suited for use on the most sensitive skin types. However, we do recommend testing formulations on separate patches of skin and assessing your skin's response.

Absolutely! Our oils, creams and serums can be worn under make-up. We recommend adding three drops of our Get the Gloss beauty oil to your face cream or foundation for a glowy finish.

To our knowledge, there is no risk associated with any Milou products during pregnancy or breastfeeding. We recommend that you speak with your GP should you have any concerns.

Absolutely! Our oils, creams and serums can be worn under make-up. We recommend adding three drops of our Get the Gloss beauty oil to your face cream or foundation for a glowy finish.

Yes, all of our products are non-comedogenic.

On average, our 30ml products will last up to 3 months when used daily. Our 50ml products will last 5-6 months. However, this depends on the product usage frequency. If you are using the products twice per day, they will run out faster.

All of our products are created without parabens, fillers, palm oil, petroleum, artificial colours and artificial fragrances.

Our products contain no artificial or synthetic fragrances. We only use natural fragrances that are extracted from botanicals in very low concentrations.

We don’t have any products with SPF (yet) but are working on one.

We recommend storing them in a cool and dark space.

Our products will remain good for 24 months after their batching date, whether or not they have been opened. If you find that a product has an unusual smell or colour, do not be alarmed - our customer service team is here to assist you.

Yes, our products are 100% vegan.

No, all of our products are paraben-free.

All of our products are cruelty-free. We do not test our products or ingredients on animals.

All Milou products are exclusively available on our website and not currently available in store.

Our products are made and bottled in Auckland, New Zealand.

Yes, you can view our sustainability policy here.

You can view our packaging information here.

Customer service enquiries: hello@miloubeauty.co

PR & influencer enquiries: hello@miloubeauty.co

Wholesale: hello@miloubeauty.co

Choose the products that you would like to purchase by clicking "Add to Cart" or "Buy." At this stage, you may "Add to Cart" or directly place the order. Once the products are in the shopping cart, follow the order process by clicking on the "Confirm" button.

You will receive an email from NZ Post or USPS as soon as your order has shipped with your tracking number. If you have any order queries, please email us at: hello@miloubeauty.co with your name and order number.

Yes, we can ship to P.O. boxes.

Yes, we have a subscription service.

Please visit our Returns section for details on how to return a product. Unfortunately, we do not process exchanges.

Unfortunately we don't.

We offer free shipping for orders in New Zealand.

We currently only ship to Australia but will have global shipping available shortly.

At this time, we do not offer shipping to more than one location per order. We apologise for any inconvenience.

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices. Some countries require duties and taxes to be paid upon delivery, and they will be the customer’s responsibility.

All available currencies are listed in the drop-down menu under the flag icon on the top right-hand corner.

We will process a new delivery for you as soon as possible. Please contact us at hello@miloubeauty.co with your order number and a photo of the damage.  

To guarantee you the fastest possible delivery, we do not allow cancellations or modifications to your order once it has been finalised. Please contact us for the fastest resolution at: hello@miloubeauty.co

If, for any reason, you are not 100% satisfied with your Milou Beauty order, you may return any product in its original condition for a full refund within 14 days from delivery.

If the product you receive is damaged or faulty in any way or not what you originally ordered, please contact us on: hello@miloubeauty.co

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please see our Returns and Refunds Policy for full details.

Subscription is a convenient way for you to get the products you love delivered to you on a regular schedule. Milou will automatically send your products based on your chosen frequency. Our subscription service is easy to use, and you can customise each order. You will receive 15% off your subscription orders, plus free shipping on all orders.

We will send a reminder email ten days before each order is shipped so you have time to change your delivery time, order date, or products. This can be done by visiting ‘My Subscription’ under your account. please email us if you have any more questions: hello@miloubeauty.co

Joining a Subscription is easy, this can be done by choosing the subscription option on each product page. Simply select the ‘Subscription’ option for your desired product and select your preferred delivery frequency. Check out as normal.

After you have signed up for your subscription, you will receive an email confirming your order. The email will include a link where you can manage all future orders and account information. We will send a reminder email ten days before each order is shipped so you have time to change your delivery time, order date, or products.

Your future orders will be listed in the ‘My subscription’ section under your account.

Absolutely. You will have the option to add the item or items to your upcoming subscription order.

When you are in your account, go to ‘Manage your Subscription’ tab and ‘Manage Payments’. You can then verify your billing and payment options.